Privacy Policy

Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device.

 

As you browse our website, we may also collect information about the pages you view, the website or search terms that referred you to us and information about how you interact with our website. We refer to this as Device Information.

 

We may collect Device Information using technologies including:

• Cookies – data files placed on your device or computer that may include a unique identifier.

• Log files – which may collect information such as your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.

• Web beacons, tags and pixels – electronic files used to understand how visitors browse and interact with our website.

 

When you contact us, complete an enquiry form, book a measuring appointment, request a quote or become a customer, we may collect information including your name, address, email address, telephone number, appointment details, measurements, product choices and payment information.

 

When we refer to Personal Information in this Privacy Policy, we mean information that identifies you or can reasonably be linked to you.

 

How Do We Use Your Personal Information?

We use the Personal Information we collect to provide our services to you. This may include:

• Responding to your enquiries;

• Arranging and managing home measuring appointments;

• Providing carpet and blind samples during your appointment;

• Preparing quotes;

• Processing deposits and agreed weekly or monthly payments;

• Arranging the supply and fitting of your carpets or blinds;

• Communicating with you about your appointment, order or fitting;

• Providing customer service;

• Preventing or detecting fraud or misuse;

• Improving and optimising our website and services; and

• Where appropriate, providing information and marketing about our products, services and offers.

 

Sharing Your Personal Information

We may share your Personal Information with trusted third parties where necessary to operate our business and provide our services. This may include website providers, payment processors, fitters, suppliers, analytics providers and other service providers working on our behalf.

 

We only share information where necessary and expect third parties handling Personal Information on our behalf to protect it appropriately.

 

We may also disclose Personal Information where required to comply with applicable laws or regulations, respond to a lawful request, protect our legal rights or prevent fraud.

 

Marketing & Advertising

Where permitted, we may use information about how you interact with our website to understand the effectiveness of our advertising and show you marketing that may be relevant to you.

 

You can unsubscribe from direct marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at sales@payweeklycarpetsandblinds.co.uk.

 

Cookies

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use the site and support our marketing.

 

You can control or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect how some parts of our website work.

 

Your Rights

Under UK data protection law, you may have rights in relation to your Personal Information, including the right to:

• Request access to the Personal Information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Ask us to delete your Personal Information in certain circumstances;

• Ask us to restrict how we use your information;

• Object to certain uses of your Personal Information;

• Request the transfer of certain information; and

• Withdraw your consent where we rely on consent to process your information.

 

If you would like to exercise any of these rights, please contact us using the details below.

 

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your Personal Information has been handled.

 

Data Retention

We retain Personal Information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, meet our legal obligations and resolve any disputes.

 

The length of time we retain information will depend on the type of information and the reason it was collected.

 

Data Security

We take reasonable steps to protect the Personal Information we hold against loss, misuse, unauthorised access, disclosure, alteration or destruction.

 

Third-Party Services

Our website may use third-party services for purposes such as website hosting, analytics, payments and advertising. These providers may process certain Personal Information in accordance with their own privacy policies and applicable data protection laws.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal and regulatory requirements. Any updated version will be published at www.payweeklycarpetsandblinds.co.uk.

 

Minors

Our website and services are not intended for individuals under the age of 18.

 

Contact Us

For questions about this Privacy Policy, how we handle your Personal Information, or to exercise your data protection rights, please contact us:

 

Pay Weekly Carpets & Blinds

Wellington House

90-92 Butt Road

Colchester

CO3 3DA

United Kingdom

 

Email: sales@payweeklycarpetsandblinds.co.uk
Telephone: 01206 673000
Website: www.payweeklycarpetsandblinds.co.uk